Mar 30, 2021

Real Water Inc. Issues Precautionary Recall of All Sizes of Real Water Brand Drinking Water

Real Water Inc. issued a voluntary recall of all sizes of its Real Water brand drinking water because it may be linked to certain instances of non-viral hepatitis.


Real Water Inc. of Mesa, Arizona, and Henderson, Nevada, has issued a voluntary recall of all sizes of its Real Water brand drinking water.

The drinking water may be linked to certain instances of non-viral hepatitis which were reported in or around the month of November 2020 in the Las Vegas, Nevada area, according to the FDA.

The recall occurred after an investigation by the Southern Nevada Health District and the FDA after reported cases of non-viral hepatitis in or about November 2020 were suspected to be potentially linked to Real Water’s 5-gallon Home and Office Delivery, reported the FDA. As a result, Real Water issued the recall on Mar. 17, 2021 after being notified of the investigation.  

The recalled products include 1.5 liters, 1 liter, 500 milliliter and 1 gallon ready-to-drink bottles that were distributed throughout the U.S. by UNFI and KEHE. The bottles were distributed to the natural channel of stores and through direct distribution to various retail stores on a regional basis in the greater Las Vegas, Nevada area, Northern Arizona, Southern California, Tennessee, Georgia, Chicago, New York, Mississippi, and New Mexico, added the FDA. The water is also sold on Amazon.

In addition, 5-gallon home and office delivery bottles were distributed through direct delivery to homes and offices in the greater Las Vegas area, central California coastal region, and Phoenix, Arizona. The 4 oz bottles of Real Water Concentrate sold on the firm’s website are also included in the recall.

The ready-to-drink bottles sold in retail stores have a blue rectangular bottle with “Real Alkalized Water” printed on the label and the 5-Gallon home and office delivery bottles are blue with white labels.

Real Water has ceased production and distribution of the product as the FDA and the company continue their investigations into the potential cause of the problem, added the FDA.

Distributors were notified of the recall and instructed to immediately remove recalled products from all store shelves, distribution, and other inventories. Home and office delivery customers have also been instructed how to have products picked up, according to the FDA.

On Mar. 25, 2020, FDA learned that 3 and 5-gallon containers of Real Water brand drinking water were distributed in the state of Utah as well.

Symptoms of all types of hepatitis including non-viral hepatitis are similar and can include: fever, fatigue, loss of appetite, nausea, vomiting, abdominal pain, dark urine, clay or gray-colored bowel movements, joint pain, yellow eyes, and jaundice. 

Consumers who may have recalled products are advised to discard it immediately and to not drink the water. Consumers with questions, or to obtain a refund, may contact the company at 1-702-310-5437 or by email at [email protected].

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